About
Highly motivated Customer Experience and Operations Specialist with a proven ability to cultivate strong client relationships and optimize operational workflows. Bringing extensive experience in customer service, sales support, and quality control across diverse industries, I excel at enhancing customer satisfaction, driving efficiency, and ensuring meticulous attention to detail. Eager to leverage a track record of contributing to revenue growth and maintaining positive brand presence to support an innovative organization.
Work
LIMELIGHT LUXURY LEGACY
|Sales and Engagement Specialist | Customer Support
Lagos, Lagos, Nigeria
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Summary
Managed customer relationships and interactions across digital platforms, providing tailored product recommendations and fostering a positive online presence.
Highlights
Cultivated strong relationships with new and returning customers, resulting in enhanced loyalty and repeat business.
Provided expert product recommendations, directly addressing individual customer needs and driving sales engagement.
Managed diverse customer interactions via social media, live chats, and other digital platforms, ensuring a seamless and positive shopping experience.
Monitored and responded to reviews, inquiries, and feedback, actively fostering a positive online brand presence.
EDEN LIFE INC.
|Store Associate
Lagos, Lagos, Nigeria
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Summary
Oversaw comprehensive retail operations, ensuring accurate product availability, timely order fulfillment, and efficient logistics coordination for Food and FMCG categories.
Highlights
Ensured 100% accuracy of product uploads to backend systems, maintaining real-time inventory visibility on both internal and third-party platforms.
Managed end-to-end order fulfillment, ensuring all orders were dispatched on time and in optimal condition.
Streamlined communication by escalating rider arrival delays to logistics and support teams, minimizing disruption to customer order pickups.
Developed specialized expertise in retail operations, specifically within high-volume Food and FMCG product categories.
EDEN LIFE INC.
|Order Fulfilment Associate
Lagos, Lagos, Nigeria
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Summary
Supported the Food Production Team in efficient meal processing and managed end-to-end dispatch operations, ensuring quality and preventing contamination.
Highlights
Supported the Food Production Team, contributing to the efficient processing of meals.
Executed critical sealing, sieving, picking, packaging, and dispatch operations, maintaining high standards for product integrity.
Achieved production line targets and proactively identified potential quality issues, preventing allergen cross-contamination.
YIKEMIES EVENT.
|Social Media Manager | Virtual Assistant
Lagos, Lagos, Nigeria
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Summary
Managed social media presence and provided comprehensive virtual administrative support, enhancing client communication and operational efficiency.
Highlights
Provided direct feedback to management on account activities and customer complaints, contributing to improved client satisfaction and service delivery.
Served as the primary point of contact for clients, executives, and external partners, streamlining communication and fostering strong relationships.
Managed scheduling for meetings and appointments, optimizing time management for key stakeholders.
Developed and executed a monthly social media content calendar, ensuring consistent daily feeds and enhanced online engagement.
PREMIUM IDEAS.
|Quality Control | Reconciliation
Lagos, Lagos, Nigeria
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Summary
Ensured rigorous quality control and reconciliation for SIM card production, maintaining adherence to industry standards and data accuracy.
Highlights
Ensured 100% adherence of all SIM cards to industry and regulatory standards, guaranteeing optimal performance, security, and compatibility.
Identified and rectified defects or irregularities in SIM cards, including physical damage, misprints, and data errors, maintaining product quality.
Verified the accuracy of data encoded on each SIM card, including phone numbers, ensuring data integrity across all batches.
Performed meticulous reconciliation of SIM card production counts, ensuring precise inventory management and accountability.
Education
University of Lagos, Akoka.
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B.Sc. (Ed.)
Economics and Education
Army Cantonment/Army Children High School, Ikeja.
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Senior School Leaving Certificate (SSCE)
General Studies
Languages
English
Certificates
Introduction to Social Media Marketing
Issued By
Meta
Youth Development Training Program (YDTP)
Issued By
Leap Africa
Skills
Customer Experience & Support
Customer Relationship Management, Customer Engagement, Customer Satisfaction, Client Relations, Digital Customer Service, Live Chat Support, Conflict Resolution.
Operations & Process Management
Order Fulfillment, Quality Control, Data Reconciliation, Inventory Management, Process Optimization, Workflow Management, Logistics Coordination, Problem Solving, Multitasking.
Digital Marketing & Content
Social Media Management, Content Strategy, Content Creation, Email Marketing, Copywriting, Digital Marketing, Online Brand Presence.
Administrative & Organizational
Administrative Support, Scheduling, Meeting Coordination, Calendar Management, Organizational Skills, Time Management, Professional Discretion.
Software & Tools
Microsoft Office Suite, Google Workspace, Digital Platforms, Internet Research.
Interpersonal & Communication
Communication, Interpersonal Skills, Client Communication, Stakeholder Management, Team Collaboration, Active Listening.